CapitalIndex Review – Key Features and Full Broker Analysis

With almost 10 years in the business, this company had plenty of time to build its good reputation. With their presence in the UK, that shouldn’t be a problem.

Thus, with activities outside of the UK, traders reported different issues, which is not a good sign. So, before you put any money into your trading account, read this CapitalIndex review until the end. 

Also, to learn more about brokers’ offers and possibilities, read our Aventigo and Genesis FX reviews.

Legal and Regulatory Info

As can be seen from the company’s presentation, the company has been operating from the United Kingdom. The ownership of this trading brand belongs to Capital Index (UK) Limited and their services are solely intended for residents of the UK. 

Indeed, with its license from the FCA (709693), the business is absolutely legitimate. Its key benefit is the segregation and handling of clients’ money according to the FCA CASS and compensation scheme that covers traders up to 85.000 GBP. Unfortunately, the CapitalIndex reviews reveal some potentially concerning details.

What Reviews Reveal About This Broker?

A thing anyone can realize from comments on Trustpilot is that the company’s traders also come from countries outside of the UK. Some of those countries are Australia and South Africa. The even bigger issue is that some of those traders, almost 30% of them, reported some issues with the company. 

One of the most disturbing ones is regarding withdrawal procedures and customer support. If that’s truly something traders can expect here, that’s a sign to use alternative options, such as the Funded Trading Plus program, where traders don’t invest their money in the market.

Trading Software Available

If you are looking for a trusted trading platform, you certainly want to see cTrader or Meta Trader offered by the company. In the case of CapitalIndex broker, traders can only use MT4 and its proprietary platform, MarketBook.

If you compare these two, you will quickly find out that the proprietary platform has numerous advanced features, such as trading signals, automated trading options, and many advanced trading tools. Still, the proprietary platform seems to be only web-based, and that can make a big difference in choosing a broker.

What Are The Account Types Available?

Regardless of the account traders choose, they all have certain benefits with this brokerage. Such as NDD (no-dealing-desk), advanced features like EAs, strategies like hedging allowed, and much more. The key difference between accounts comes from spreads. Therefore, traders can have two choices: 

• Advanced – $100 – 1.4 pips
• Pro – $10.000 – 1 pip

The commissions included in these accounts are also the same, starting at $0.02 per unit for equity CFDs. In addition to these accounts, the offer includes professional and institutional accounts.

Tradeable Instruments

Traders need to remember this brokerage doesn’t offer crypto trading. That might be a deal-breaker for some, but there will be plenty of other options available. For example: 

• Forex – USD/AUD, EUR/SEK
• Commodities – gold, natural gas
• Indices – DAX30, FTSE100
• Shares – IBM, Alibaba 

Besides regular trading options, spread betting is available for more advanced traders. Surprisingly, the CapitalIndex trading firm does not offer a demo account.

What Are Deposit and Withdrawal Options?

The company only accepts two payment options: bank transfers and card transfers. The CapitalIndex Forex company doesn’t charge any fees for regular withdrawals, except for bank transfers on the same day, which will include a $15 fee. 

However, traders should be aware that their banks could charge them some fees as well.

Customer Support

Quite surprisingly, this trading firm doesn’t reveal the company’s operating hours. Consequently, if you need support assistance, don’t be surprised if you don’t get any response soon. After all, that’s what traders were already complaining about. 

In any case, the company offers a phone line, e-mail, and a web contact form. A live chat is also available, which might be a convenient option. 

Summary: Is This Brokerage Trusted?

If you look at the CapitalIndex regulation you will certainly think the company is truly legitimate. Indeed, they are. However, there are some reviews traders must take into consideration. In the end, it all comes down to your personal preferences and choices. Once you access the CapitalIndex client portal, you might explore all the options, but surely it’s not mandatory to deposit any money.

If you are not convinced about investing money there, check out other options like the Funded Trading Plus program, where you can get a chance to trade with the company’s funds. It’s quite an interesting concept to trade virtually to pass evaluations with the company, and there are no limitations on what tools you can use.

The last step is trading with a funded account with up to anything between $10k or $200k in the balance and a profit split of up to 80%/20% for the trader. Forget about losing money on the market because of lack of experience. Get started today with Funded Trading Plus to maximize your future trading potential and have a chance to fill your pockets with some money.

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